{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Tracked delivery across Canada is free on orders of C$60 or more; a flat C$22 delivery charge applies below that, and an express upgrade is available at C$22 on any order.",
    "content": "Shipping Last updated September 15, 2026. Prices are in Canadian dollars. Delivery is free on orders of $60 or more after discounts. For smaller orders, the available service is Express Shipping at $22. You may also choose the $22 service above the free-delivery threshold. Allow the published estimate of 5-7 days following order handling. The service name does not guarantee a shorter transit time. Tracking is sent when your order ships. DELIVERY & SHIPPING INFORMATION We are glad to bring our customers exceptional value and service. OUR CURRENT DELIVERY TIMES Delivery time varies by location. Canada 5-7 days * (This doesn’t include our 24-48 hour order handling & processing time) OUR DELIVERY PARTNERS TRACKING INFORMATION You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages. If you have any other questions, please contact us and we will do our best to assist. Questions and answers $",
    "url": "https://concretemould.shop/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "15-day voluntary return window, subject to the policy. No cancellation processing fee or fixed handling deduction. Applicable consumer rights remain protected.",
    "content": "Refunds and returns Last updated September 15, 2026. Refunds & Returns Policy Thank you for shopping on our website - i f you are not 100% satisfied with your purchase, we're here to help. Customer Support Customer Support is available 24/7 at theteam@concretemould.shop We do our very best to respond to support emails within 24 hours. Order Cancellation All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours as most orders are shipped after order handling, normally 24-48 hours Contact us before returning an item. We do not charge a cancellation processing fee or a fixed per-order handling deduction. This policy does not limit rights that applicable law does not allow us to exclude. Once the packaging and shipping process has started, it can no longer be cancelled (please refer to the Returns Policy below) Returns Policy Our products can be returned within 15 days of the original purchase of the product. For change-of-mind returns, return shipping is paid by the purchaser. Contact the team for the return address before sending the item. These conditions apply to the following reasons: Better price found Changed mind Doesn't fit No longer needed Ordered wrong item Your refund will be processed 24-48 hours after receipt of the returned item Refunds may be held in credit against your account for future purchases if requested or directly refunded via the original mode of payment (ie your credit card or Paypal account) You can return your product anytime within 15 days for an exchange or refund (subject to applicable delivery costs) subject to the following conditions. To be eligible for a return, please ensure: The product was purchased within the last 15 days. The product is in its original packaging. You have the receipt, order confirmation or proof of purchase from this website We are unable to accept returns of purchases made from third-party retailers. Products that do not meet these criteria will not be considered for return. START THE RETURN PROCESS Damaged Items If you receive a damaged product, please notify us immediately. Damaged items, products with missing parts will be quickly addressed by our customer service team. Incorrect Item Sent If you receive an incorrect product that is different from what you ordered, please notify us immediately. Incorrectly sent items will be quickly addressed by our customer service team. Order Not Received If you do not receive your order, please notify us immediately. unreceived orders will be quickly addressed by our customer service team. Contact Us If you have any questions about our returns and refunds policy, please contact us at: caseresolution@customersupport.care Questions and answers $",
    "url": "https://concretemould.shop/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Concrete Mould Company Canada handles personal information for orders, support and website operation.",
    "content": "Privacy policy Last updated 15 September 2026. Who handles your information Concrete Mould Company Canada is a division of Caruso Consulting Co Ltd. Contact theteam@concretemould.shop about personal information collected through this store. Information we use When you place an order or contact us, we use the details you provide, such as your name, email, telephone number, delivery address, order details and message. Technical information may include your browser, IP address and consent preferences. Payment providers process card or payment-account details; do not send those details in a support message. Purpose and service providers We use information to process and deliver orders, provide support, record payments, prevent misuse and meet legal obligations. Payment, storage, email, delivery and customer-support providers receive information needed for their work. Optional analytics and embedded services may process usage information according to your choices and their policies. Service providers and our administration may operate outside Canada, where different privacy laws may apply. Consent and marketing Optional analytics load after consent. You can change that choice using Cookie settings. Marketing messages require the applicable consent and include an unsubscribe option. Declining marketing does not prevent order-related communications. Retention and protection We keep information for order fulfilment, support, accounting, legal requirements and legitimate operational needs, then remove or de-identify it when it is no longer needed. We use safeguards appropriate to the information; no system can guarantee absolute security. Access, correction and questions You may ask to access or correct your personal information, withdraw consent where available, or raise a privacy concern. We may verify your identity before responding. Some records must be retained to meet legal obligations. Canadian federal or provincial privacy rights apply where relevant. You can also contact the Office of the Privacy Commissioner of Canada or the appropriate provincial authority. Cookies and embedded content Essential browser storage keeps your basket and preferences. See our cookie policy for choices. External videos and support widgets may connect to their providers when used. $",
    "url": "https://concretemould.shop/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use concretemould.shop and buy from Concrete Mould Company Canada.",
    "content": "Terms and conditions Last updated September 15, 2026. Billing Terms & Conditions Definitions Seller refers to the website owner - the person to whom the order for the purchase has been given. Buyer refers to the person or organisation placing the order. Goods or services refers to the product(s) for which the buyer has placed an order for with the seller. Payment All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Paypal as a form of payment. Shipping Policies Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. Offer for Free Shipping does not apply to any orders shipped outside of the country. Additional shipping will be charged for orders shipped outside of country. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer. More detailed information on our shipping policies is available here: shipping policy . Refund/Return Policy Items are entitled to be refunded or returned if the buyer notifies the seller within 15 days of the date of purchase. The buyer must contact the seller by email: theteam@concretemould.shop or through the customer account page on the website where a return can be processed. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer. Please see our return policy for more detailed information: return policy. Cancellation For order changes or cancellation, contact the team promptly. See the refunds and returns policy for the applicable window, dispatch restrictions and consumer remedies. Complaints Any complaints about items or the seller should be submitted to our support team. Please email: theteam@concretemould.shop . There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact. Legalities The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility. Any dispute arising out of such use of the website is subject to the laws of the site owner's state. These billing terms and conditions are subject to change. Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions. Questions and answers $",
    "url": "https://concretemould.shop/terms-and-conditions/"
  }
}