Contact us
Ask about a product, an order or a delivery. Include your order reference when you have one.
Email: theteam@concretemould.shop
Phone: +66 (0) 98 391 3877
Canada administration
33 Bloor St E, 5th Floor, Toronto, ON M4W 3H1.
Questions and answers
Is my personal information secure?
Yes, we use industry-standard encryption and secure payment gateways to protect your information.
How can I contact customer support?
You can reach us via email at theteam@concretemould.shop or through our AI chat.
Do I need an account to place an order?
You can check out as a guest. Keep your confirmation email and tracking link for updates.
When will I receive my refund?
Refunds are processed within 24-48 hours after the returned item is received and inspected.
How do I start a return?
Visit our Returns Center https://concretemould.shop/refunds-and-returns/ or contact customer support to initiate the process.
What is your return policy?
We offer a 15-day return window on most items. Products must be unused and in original packaging.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.
Can I modify or cancel my order after it's placed?
Orders can only be modified or canceled within 1 hour of placement. Please contact our support team as soon as possible.
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter shipping details and payment information.
I HAVEN'T RECEIVED MY ORDER YET! IS IT LOST?
If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@concretemould.shop
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.
DO YOU HAVE A SHOP LOCATION?
We are a “online supplier”, with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.
DO I GET A RECEIPT FOR MY ORDER?
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.
WHAT ARE YOUR DELIVERY OPTIONS AND HOW LONG WILL IT TAKE?
CANADA: Free shipping, 5-7 days Other countries: Free shipping, 7-10 days OUR DELIVERY PARTNERS
WHAT CURRENCY ARE THE PRICES DISPLAYED IN?
All of our prices are displayed in $CAD - Canadian Dollars
WHICH PAYMENT METHODS ARE ACCEPTED?
Card and PayPal are available when shown at checkout. Payment availability is confirmed before you pay.