Privacy policy

Who handles your information

Concrete Mould Company Canada is a division of Caruso Consulting Co Ltd. Contact theteam@concretemould.shop about personal information collected through this store.

Information we use

When you place an order or contact us, we use the details you provide, such as your name, email, telephone number, delivery address, order details and message. Technical information may include your browser, IP address and consent preferences. Payment providers process card or payment-account details; do not send those details in a support message.

Purpose and service providers

We use information to process and deliver orders, provide support, record payments, prevent misuse and meet legal obligations. Payment, storage, email, delivery and customer-support providers receive information needed for their work. Optional analytics and embedded services may process usage information according to your choices and their policies. Service providers and our administration may operate outside Canada, where different privacy laws may apply.

Consent and marketing

Optional analytics load after consent. You can change that choice using Cookie settings. Marketing messages require the applicable consent and include an unsubscribe option. Declining marketing does not prevent order-related communications.

Retention and protection

We keep information for order fulfilment, support, accounting, legal requirements and legitimate operational needs, then remove or de-identify it when it is no longer needed. We use safeguards appropriate to the information; no system can guarantee absolute security.

Access, correction and questions

You may ask to access or correct your personal information, withdraw consent where available, or raise a privacy concern. We may verify your identity before responding. Some records must be retained to meet legal obligations. Canadian federal or provincial privacy rights apply where relevant. You can also contact the Office of the Privacy Commissioner of Canada or the appropriate provincial authority.

Cookies and embedded content

Essential browser storage keeps your basket and preferences. See our cookie policy for choices. External videos and support widgets may connect to their providers when used.