Privacy policy
Last updated 15 September 2026.
Who handles your information
Concrete Mould Company Canada is a division of Caruso Consulting Co Ltd. Contact theteam@concretemould.shop about personal information collected through this store.
Information we use
When you place an order or contact us, we use the details you provide, such as your name, email, telephone number, delivery address, order details and message. Technical information may include your browser, IP address and consent preferences. Payment providers process card or payment-account details; do not send those details in a support message.
Purpose and service providers
We use information to process and deliver orders, provide support, record payments, prevent misuse and meet legal obligations. Payment, storage, email, delivery and customer-support providers receive information needed for their work. Optional analytics and embedded services may process usage information according to your choices and their policies. Service providers and our administration may operate outside Canada, where different privacy laws may apply.
Consent and marketing
Optional analytics load after consent. You can change that choice using Cookie settings. Marketing messages require the applicable consent and include an unsubscribe option. Declining marketing does not prevent order-related communications.
Retention and protection
We keep information for order fulfilment, support, accounting, legal requirements and legitimate operational needs, then remove or de-identify it when it is no longer needed. We use safeguards appropriate to the information; no system can guarantee absolute security.
Access, correction and questions
You may ask to access or correct your personal information, withdraw consent where available, or raise a privacy concern. We may verify your identity before responding. Some records must be retained to meet legal obligations. Canadian federal or provincial privacy rights apply where relevant. You can also contact the Office of the Privacy Commissioner of Canada or the appropriate provincial authority.
Cookies and embedded content
Essential browser storage keeps your basket and preferences. See our cookie policy for choices. External videos and support widgets may connect to their providers when used.
Microsoft Clarity analytics
Microsoft Clarity stays off until you choose to enable it here. With your permission, Clarity helps us understand public page use through analytics, heatmaps and session recordings. Microsoft receives usage data as an independent data controller and handles it under its Privacy Statement, including its described service-improvement and advertising-related uses. Text and sensitive fields are masked; checkout, account and other sensitive routes are excluded.
Advertising storage is denied and Clarity's advertising integrations are disconnected. Your choice is remembered in this browser for up to 180 days. Older Google-only choices do not enable Clarity. You can turn Clarity off here at any time; withdrawal stops future recording after a page reload and clears its first-party cookies. It does not delete data already received. Contact us using the contact details on this website about privacy or data requests.
Optional Clarity analytics is off.
Google measurement choices
This website's Google measurement follows its existing regional consent defaults. These choices are separate from Microsoft Clarity. You can decline Google measurement, allow Google Analytics alone, or allow analytics and advertising measurement when configured. Google receives usage data under the Google Privacy Policy. Declining updates Google's consent signals. Where an existing Google tag is already active, denied-mode requests can continue without optional storage; changing this choice does not delete data already received.